Where can I find the invoice for my order?
The link to your invoice will be sent to the email address used at checkout.
I received an invoice but it has wrong buyers details. Could you change it, please?
All the details on the invoice can be changed on the invoice download page.
If I purchase a subscription and cancel immediately, will I still be able to download images?
Yes, If you cancel your plan before the next renewal cycle or right after completing the order, you will still retain access to all paid features until the end of your subscription period.
How do I stop the subscription and auto renewal of my subscription?
Each subscription can be cancelled from the Mediamodifier dashboard.
I am interested in one purchase of life-time subscription access, no monthly fee, no annual fee!
We do not offer a lifetime deal for Mediamodifier
I made a purchase, but my subscription is not active!
There might be a small delay between a successful payment and the activation of your account. (more likely with a PayPal payment) However usually this process only takes a few seconds. You can verify if your subscription was successful at your Mediamodifier account dashboard https://mediamodifier.com/dashboard If your card was charged, but the subcription is still not active, please contact and we can investigate the issue.
Is it possible to move my account from a Google Account sign-in to just an email?
Yes, for this you need to first sign-in via Google and then change the password under your Account overview page.
I was wondering if you guys were going to be adding any .... mockups soon?
If you did not find a mockup you need, please contact us and let us know. Send us your request, we'll make it into a template and notify you when it's online. Write a short description of the template or include some visual materials.
If I purchase the PSD source file, is the image available in a 300DPI printable format?
All of our current PSD files are created with 72DPI.
We are a print on demand company and want to put your software on our website! Is it possible to use your solution for that? What is the price?
Yes, this can be achieved with our Mockup Generator API starting at 499USD/month + a free trial account. The API also supports uploading your own custom mockups in addition to using all Mediamodifier public mockups.
I was wondering if it were legal to print your mockups, I don’t know anything about the copyright laws?
Yes you are allowed to print images created with Mediamodifier for marketing purposes.
What is the license on your images? Can I use them on my website and social media?
Yes you are allowed to use downloaded images on your website and social media channels.
I get a frozen screen error when using Mediamodifier?
First of all, stay calm! A frozen screen most likely means that for some reason your computer together with our software could not handle the load
and the browser has stopped responding. This could have happened because of a very large image, vector or video file.
Some of our tools use the computing power of your device (and not our server) so a computer with lower specs could be one cause.
The best thing to do is wait a few seconds (or more) to see if the browser will be able to regain itself.
In many situations, it's possible that the tool still works, but very-very slowly. If you're lucky, then you'll be able to save your design or mockup before closing the browser and losing your work.
Important: If you every get a frozen screen error in Mediamodifier, be sure to notify our customer support about the issue, where and how this happened -
only then can we investigate the issue and solve the problem better, so it won't repeat
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