FAQ



What is Mediamodifier?

Mediamodifier is an online service that allows people to design online. Simply insert your images into ready-made graphic designs, product mockups and image effect templates. All templates feature instant previews with a Mediamodifier watermark. Full downloads after the purchase are available in full image quality and without a watermark in JPEG format.

My image does not match the placeholder size, what can I do?

Don't worry if your image is not exactly in this resolution. After uploading, you will be able to crop your image into the required image size specific for each template.

What image types are supported

Currently, our service only supports uploading images in JPEG or PNG format.

Why am I being charged VAT?

Due to VAT changes in the European Union in 2015, we must charge VAT for all EU-based non-business customers. (VAT numbers for companies can be validated under the Mediamodifier Settings page). Read more about the VAT changes on the European Commission page

Do I need to pay again if I want to change the image in the template I already purchased?

Yes. Each new image is considered as a new end product. Purchasing a full-size image once does not enable to use the template multiple times.

Why didn't I receive the source files?

Mediamodifier only provides full quality images in JPEG format. The PSD source files are not included with the purchase.

How long are the images stored?

All purchased images will always be available on the My Downloads page. Free images will be stored 7 days.

The full image was different from the preview, can I get a refund?

Yes. Please contact us at info@mediamodifier.com

Have more questions? Contact us